FAQ

Frequently Asked Questions

Find quick answers to the most common questions about orders, delivery, digital codes, refunds, and your account. If you can’t find the answer you’re looking for, you can always contact our support team.

Orders & Delivery

1. How long does it take to receive my code?

Most digital products are delivered instantly after successful payment. In some cases, it may take up to 15–30 minutes due to verification or payment processing delays.

2. I haven’t received my code. What should I do?

Please try the following steps first:

• Check your spam / junk mail folder
• Make sure you entered the correct email address at checkout
• Wait up to 15 minutes in case of temporary delays

If you still haven’t received your code, please use our Create a Ticket page or contact us directly.

3. Where can I find my Order Number?

Your Order Number is shown on the confirmation page after checkout and in the confirmation email sent to you. It usually looks like MV-123456 or a similar format.

Codes & Activation

4. My code is not working. What can I do?

First, double-check that you:

• Entered the code exactly as shown (watch out for 0/O and 1/I)
• Are redeeming the code on the correct platform (Steam, PSN, Xbox, etc.)
• Are in the correct region, if the product is region-locked

If the code still doesn’t work, please contact our support team with a screenshot/video of the error message, and we will investigate.

5. Are your codes region-locked?

Some products are region-specific. If a code is region-locked, this information will be clearly shown on the product page. Please always check the region information before purchasing.

6. How do I activate my code?

You can find detailed instructions for popular platforms on our How to Activate Code page.

Payments & Refunds

7. Which payment methods do you accept?

Available payment methods are shown at checkout and may include debit/credit cards, online wallets, and other local payment options depending on your region.

8. Can I get a refund for my digital code?

Because digital products cannot be returned once delivered, we generally cannot offer refunds after a code has been viewed or used. However, we may provide a refund or replacement in cases such as:

• Non-working or invalid code (confirmed after investigation)
• Wrong product delivered by us
• Duplicate payment

For more details, please see our Terms & Conditions.

9. My payment failed but money was taken from my bank. What now?

In rare cases, your bank may place a temporary hold on the funds. Normally this is reversed automatically. If you don’t receive your code or a refund within a reasonable time, please contact us with proof of payment.

Account & Security

10. Do I need an account to place an order?

Depending on our current setup, you may be able to checkout as a guest or be required to create an account. Having an account makes it easier to view order history and access previous purchases.

11. How is my personal data protected?

We take data protection seriously. Your personal information is handled according to our Personal Data Protection and Privacy Policy pages.

Wholesale & Support

12. Do you offer wholesale or dealer accounts?

Yes, we offer a dealer program for resellers of digital gift cards and game pins. You can learn more and apply on our Dealer Application page.

13. How can I contact support?

You can reach our support team in the following ways:

• Via email: [email protected]
• By submitting a ticket on the Create a Ticket page
• Through our Support Hub

If your question is not covered here, feel free to send us a message — we’re happy to help.