Support Hub
Welcome to the Margin Vision Support Hub. Here you can find quick answers, helpful guides, and solutions related to digital codes, orders, payments, and your account. If you still need help, feel free to contact us anytime.
Quick Help
Common Issues
Below are the most common topics customers need help with. Review the information to quickly solve your issue.
1. I didn’t receive my code
Most codes are delivered instantly. If you haven’t received yours:
- Check your spam / junk folder
- Confirm your email address was entered correctly
- Wait up to 15 minutes for verification
- If still not delivered, open a support ticket
2. My code is not working
Before contacting support, please check:
- If the product is redeemed in the correct region
- Whether the platform is experiencing downtime
- That you typed the code exactly as shown
If the code still doesn’t work, please contact support and include a screenshot/video of the error.
3. I bought the wrong product
Digital codes cannot be refunded once delivered. However, if the code has not been viewed or delivered, we may be able to assist you. Please contact us as soon as possible.
4. Payment issues
Payments may fail due to:
- Bank restrictions or declined transactions
- Incorrect billing information
- Country/payment method limitations
5. Account and login problems
If you're unable to access your account, try resetting your password or contact support for manual verification.
Need More Help?
If you couldn't find the answer you're looking for, feel free to reach out to us.
Email: [email protected]
Support Hours: 7 days a week
Response Time: 12–24 hours